Our approach
The A&A DRIVE Approach to Healthcare Transformation
We do not start with a predetermined product or technology. We start with the problem. DRIVE is our structured approach to understanding what is happening, designing a better system, implementing change, proving whether it works and making improvement last.
- Diagnose
Stage 1 of 5 · Diagnose
Diagnose healthcare problems
Understand what is really happening.
Combine data, frontline insight and system analysis to define the problem, identify root causes and establish a clear baseline.
- Clear problem definition
- Root-cause analysis
- Measured baseline
- Redesign
Stage 2 of 5 · Redesign
Redesign services and workflows
Design a better way of working.
Redesign services, processes, workforce models and digital workflows with the people who use them.
- Service and process design
- Workforce model
- Digital workflow design
- Implement & Integrate
Stage 3 of 5 · Implement & Integrate
Implement & integrate
Turn the design into operational reality.
Support delivery, integrate technology where it adds value, train teams and adapt the solution in the real world.
- Delivery support
- Technology integration
- Team training
- Validate
Stage 4 of 5 · Validate
Validate impact
Prove what changed.
Measure outcomes against baseline, assess adoption, gather feedback and refine the intervention.
- Outcome measurement
- Adoption assessment
- Refined intervention
- Embed
Stage 5 of 5 · Embed
Embed change
Make improvement last.
Establish ownership, governance, capability and ongoing measurement so successful change becomes business as usual.
- Ownership and governance
- Local capability
- Ongoing measurement
See the approach applied
DRIVE is how we worked with Newham University Hospital to redesign the medical rota around service need and sustain the change.